How do I return an item?

Refund/Return Policy: Original sales receipt must accompany returns.

All sales are final. All products are checked for quality before shipping. However, unopened/unused products can be exchanged with a receipt for similar items the day of the purchase only. This excludes Halloween costumes, seasonal items, clearance items, and shoes/boots. Halloween costumes, seasonal items, and shoes/boots cannot be returned. For shoes - please make certain you know the size you need.

Vavoom.com wants to provide the highest customer satisfaction we can. If you have any questions about our return policy, please do not hesitate to contact us. We would be glad to help.

We will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
  • without showing signs of wear or damage in any way
  • within 1 calendar day of the delivery date (after 1 day no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 1 day noted in that item's particular item description.
  • If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
  • Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
  • Again you MUST contact us within 1 days if you intend to return ANY item back to our store. Items returned to us AFTER 1 day and WITHOUT contacting us will NOT be refunded.
  • Customer is responsible for all shipping costs if seller is not at fault.
  • 711 West Lake St Ste 104 Minneapolis, MN 55408 Customer Service Phone number: 612-821-6464